Spa FAQs

Below you will find a few things you should know about your upcoming appointment.

We have a 24 hour cancellation policy due to a high demand for appointments. In case you cannot make it PLEASE cancel your appointment 24 hours prior to your service.

Our facilities can be accessed via stairs if you prefer not to take an elevator.

When arriving, we provide a sanitized robe for your service.

Arrive 5 minutes before your scheduled treatment as you will need to fill out a client form. This form gives us vital health information we need to help choose the best treatment for you.

Keep in mind that certain conditions, like pregnancy and acute health conditions, may limit treatment options. We always keep the health of our clients as our top priority in choosing a treatment that is right for you.

We customize all facials and body treatments for your individual skin type and will always advise you of the best service for your skin type. There are no extra charges and it is part of our service to you.

Services which have been used will not be refunded. Purchases from the website cannot be refunded in-store.

No, Agustina Brum is 100% committed to cruelty-free products.

Yes, new customers who sign up for our newsletter via submission of their email or phone number will receive 20% off their first online product purchase. Discounts cannot be combined with any other offers.

Agustina Brum skincare products are used in our treatments and services. Information regarding our products can be found at and can also be provided upon request. Results are not guaranteed and may differ from client to client depending on individual factors and characteristics. The treatments or services provided at Agustina Brum Salon are intended for general purposes only and are not intended to be a substitute for professional medical treatments for any conditions, medical or otherwise, that clients may have.

Lastly, if you have any questions about your upcoming appointment/s please call us and we will answer all your questions swiftly.